At Dream Egg Games, we want you to be satisfied with your purchase. We accept returns within 14 days of delivery, subject to the conditions below.
Unopened Games
Unopened games may be returned within 14 days of delivery for a refund of the purchase price. Games must be in their original, sealed packaging and in resalable condition. Customers are responsible for return shipping costs. We recommend using a shipping service with tracking, as we cannot be responsible for packages lost or damaged during return shipping.
Opened Games
Opened games are not eligible for return or refund. If your game arrives damaged, defective, or with missing components, please contact us for assistance.
Damaged, Defective, or Incomplete Games
If your game arrives damaged, defective, or with missing components, please contact us through our Contact Us page. We may request photographs or additional information to evaluate the issue. Depending on the circumstances, we will provide replacement components, a replacement game, or an appropriate refund at no additional cost to you, as required by applicable law.
Requesting a Return
To request a return, please visit our Contact Us page and include your order number. We will provide return instructions and the appropriate shipping address. Please do not send a return without contacting us first.
Refund Processing
Once your returned game has been received and inspected, we will notify you of the refund determination. Approved refunds will be issued to the original payment method within 5 business days of inspection. Your financial institution may require additional time to process the credit.
Purchases Through Other Retailers
This policy applies only to purchases made directly through DreamEggGames.com. Purchases made through Amazon or other retailers are subject to the return policies of the retailer where the game was purchased.
This policy does not limit any rights customers may have under applicable consumer protection laws.